Electric Samovar

What is SAKI's return policy? Most items purchased on sakiproducts.com can be returned within 30 days of the original purchase date. Returns must be initiated and shipped within that window, in original condition with all packaging and accessories, using the prepaid Return Label SAKI provides. International orders and items bought on Amazon are not eligible (Amazon handles its own returns). Does SAKI charge a return fee? A combined return shipping and restocking fee applies, based on product type — waived for eligible products if you choose SAKI Store Credit instead of a refund: Product type Return fee Non-electric products (cups, accessories, tools) $5 Electric products purchased individually $15 Electric products purchased in kits or bundles $25 Keep your original packaging during the return window: for larger products (kettles, tea makers, samovars, coffee makers, bundles) it is required for safe transit, and a $25 packaging fee may apply if it's missing or unusable. How do I start a return? Visit the SAKI returns portal, enter your order number and email, choose Store Credit (free return shipping) or a refund to your original payment method, then print the prepaid label and drop the package at any authorized carrier location. Most returns are processed within 7 business days of arrival. When will I receive my refund? Refunds are processed within 3–5 business days of your return arriving at the Returns Center; your bank may take another 5–7 business days to post it. Refunds go to the original payment method and never exceed the original amount paid. If you paid with a prepaid gift card that's no longer active, the refund is issued as SAKI Store Credit. If your purchase used redeemed Store Credit, that value is deducted from the refund and any unused value stays in your credit balance. Which items can't be returned? Coffee and other consumables, personalized products, open-box and clearance items, bulk and wholesale orders, and gift cards are final sale. Defective or damaged final-sale items are still covered under warranty — contact SAKI within 7 days of delivery. Can I return a gift? Yes, for items purchased on sakiproducts.com. Contact SAKI with the purchaser's name or email and the product serial number. The refund typically goes to the original purchaser, or you can receive SAKI Store Credit instead.

How long does SAKI shipping take? Orders ship from SAKI's Irvine, California warehouse within one business day, and delivery typically takes 2–7 days depending on your location. Orders placed after 3 pm PST on Fridays, or during weekends and holidays, ship the next business day. Parts requests and special items may take longer. Your shipping confirmation email includes a tracking number with a specific delivery estimate. How much does SAKI shipping cost? Shipping is free on orders over $50 within the contiguous US (Hawaii, Alaska, and international destinations excluded). Express shipping is available at checkout with calculated rates. Does SAKI ship internationally? Yes — SAKI ships worldwide. Check that the product's voltage matches your region before ordering. International customers are responsible for shipping fees, customs duties, and local taxes charged on arrival; delivery times vary with courier and customs processing. International orders are not eligible for returns or exchanges. What if my package is lost or damaged? File a claim with the carrier first, then contact SAKI at support@sakiproducts.com with your claim number — this lets us resolve the issue faster. Can I change or cancel my order? Email support@sakiproducts.com with your order number in the subject line as soon as possible. Orders go to the warehouse immediately, so changes and cancellations aren't guaranteed — though most orders can be canceled within an hour of being placed. Once shipped, the way to adjust an order is to return it and place a new one; original shipping costs are non-refundable.