Contact World Safari Shops Customer Service

At World Safari Shops, we're committed to making your shopping experience as smooth as possible. Whether you have a question about an order, shipping, or one of our products, our customer support team is here to help.

Contact Information

Phone

• (603) 879-0707

• (603) 802-7040

• (603) 699-6861

Email
customerservice@worldsafarishops.com

How We Can Help

Our customer service team can assist you with:

• Tracking your order and providing shipping updates.

• Questions about delivery times and shipping options.

• Product information, including ingredients, materials, and specifications.

• Changes to your shipping address before your order is dispatched.

• Returns, exchanges, and refund requests in accordance with our policies.

• Reporting damaged, missing, or incorrect items.

• Assistance with order cancellations before fulfillment begins.

• Payment and checkout issues.

• Help applying valid discount or promotional codes.

• Questions about your order confirmation or invoice.

• Account-related assistance, including password resets and account access.

• Information about products that are temporarily out of stock.

• General questions about our Kenyan tea, coffee, books, gifts, and other products.

• International shipping and customs-related inquiries.

• Bulk and corporate orders.

• Feedback, suggestions, or concerns about your shopping experience.

Before You Contact Us

To help us resolve your request as quickly as possible, please include:

• Your order number.

• The name or email address used to place the order.

• A brief description of your question or issue.

• Photos (if you're reporting a damaged or incorrect item).

Response Times

We aim to respond to all customer inquiries as quickly as possible. Response times may vary during weekends, holidays, or peak shopping periods, but every request is handled in the order it is received.

Returns and Refunds

If you need to return an item or request a refund, please contact our customer service team before sending any product back. We'll guide you through the return process and provide the necessary instructions.

Shipping Assistance

Need help with your shipment? Our team can help you:

• Check your order status.

• Verify tracking information.

• Investigate delayed deliveries.

• Assist with missing packages.

• Explain estimated delivery timelines.

We're Here to Help

Your satisfaction is important to us. Whether you have a simple question or need assistance with an order, our team is ready to help. Contact World Safari Shops by phone or email, and we'll work to resolve your inquiry as quickly as possible.